An FSA User ID that is not used within 90 days will be suspended. After 365 days, the access will be deactivated. What must the employee do after deactivation in order to access the system again?

An FSA User ID that is not used within 90 days will be suspended. After 365 days, the access will be deactivated. What must the employee do after deactivation in order to access the system again?

• A. Call the FSA Helpdesk for the particular system and request to be reactivated
• B. Follow the online instructions to maintain your FSA ID and answer your challenge questions to restore access
• C. Retrieve a temporary password from your institution's IT department
• D. Contact your institution's Primary Destination Point Administrator (PDPA)

Answer: (D)

After a long period of inactivity, re-access to the FSA system must come through the institution’s designated access administrator, the Primary Destination Point Administrator (PDPA). The PDPA is the official point of contact at your institution for FSA user accounts and has the authority to verify your identity, confirm your affiliation, and re-issue or re-activate credentials in the FSA system. This ensures the reactivation is secure and properly authorized. General help desks handle many system issues, but reactivating a deactivated FSA ID requires the PDPA’s authorization. Self-service restoration or pulling a temporary password from IT isn’t sufficient once the account has been deactivated, because the PDPA controls access provisioning and security compliance for your institution’s FSA access. To proceed, contact your institution’s PDPA, provide your details and reason for access, and they will coordinate the reactivation with FSA support.

After a long period of inactivity, re-access to the FSA system must come through the institution’s designated access administrator, the Primary Destination Point Administrator (PDPA). The PDPA is the official point of contact at your institution for FSA user accounts and has the authority to verify your identity, confirm your affiliation, and re-issue or re-activate credentials in the FSA system. This ensures the reactivation is secure and properly authorized.

General help desks handle many system issues, but reactivating a deactivated FSA ID requires the PDPA’s authorization. Self-service restoration or pulling a temporary password from IT isn’t sufficient once the account has been deactivated, because the PDPA controls access provisioning and security compliance for your institution’s FSA access.

To proceed, contact your institution’s PDPA, provide your details and reason for access, and they will coordinate the reactivation with FSA support.